Our Carers

At CCK Support, we believe that our support workers are the most important aspect of our service. They are the face of our company. That is why we focus so much energy on making sure they are the best that they can be. We look for skilled people who have a genuine enthusiasm for helping others. That gives us and you confidence in the care we provide for your loved one. We carefully match clients with support workers who will best meet their needs.

Our Support Workers help families take control of their lives and allow their loved ones to remain at home. Being a Support Worker requires special qualities, such as patience, understanding and compassion, which we require and look for in all of our employees.

Key Workers

In order for you to receive quality care, we have initiated a Key Worker system. You will be offered an opportunity to choose your Key Worker. They will undertake to identify your needs with you and ensure that they can be met through a Service User Plan.

The aim of the Key Worker system is to provide each Service User with an advocate within the staff team, and to develop a relationship based on trust and mutual respect. The Key Worker will undertake an assessment with you to establish your preferred name, personal circumstances, personal history, and social and medical circumstances, all of which will be entered into your Care Plan. The Key Worker will also assess your psychological and physical capabilities. Previous work and hobbies, preferences with regard to activities and food will be noted and a personal programme of support and/or Care devised according to your wishes.

Your Key Worker will be the main point of contact for you and your principal carers/relatives, and will be available to answer any questions, to support your daily Care routine and to simply have a chat with you whenever you so wish. They will also arrange for meetings to review your Service User Plan periodically with you and your family or friends, and to measure the progress of your Care programme.

Obviously not everyone gets on with each other. If you are unhappy with your Key Worker, please bring this to the attention of the Registered Manager. The matter will be resolved sensitively and confidentially, and a new Key Worker will be assigned to you if this is appropriate.

Our Staff and their Training

CCK Support has a dedicated team of support workers. All staff receive extensive and varied training, including a comprehensive induction programme covering the Skills for Care Common Induction Standards which informs them about health and safety, and the principles that make a good care team. In addition to this they also receive regular training in Safeguarding adults, National Vocational Qualification (NVQs) or Diplomas where appropriate. Also before any Support Worker start, they are DBS (Disclosure and Barring Service) checked as they will be working with Vulnerable Adults, also 2 references are obtained and also given a photo ID Card to show that they work for CCK Support. Our Support Workers receive ongoing training and support to ensure that they are able to provide the best possible care.

The following training will be provided to all Support Workers before they start visiting individuals:

•    Basic First Aid

•    Safe handling of Medication

•    SOVA - Safeguarding of Vulnerable Adults

•    Health and Safety

•    Food Hygiene

•    Infection Control

•    Principles and Practices of Moving and Manual Handling

•    Mental Capacity Act

•    Confidentiality Awareness

The list above are the basics to become a Support Worker, we also do ongoing training all the time to make us more qualified by doing courses, such as:

•    Dementia care

•    Fire Safety Awareness

•    Risk Assessments

•    Challenging Behaviour

•    Palliative Care Awareness

•    Diabetes Awareness

•    Drug and Alcohol Awareness

•    Care Planning

•    Brain and Head Injury Awareness

This list is just to name a few, this is not an exhaustive training list.